Field Service Engineer

Overview

Perimeter Medical Imaging AI is a medical technology company driven to transform cancer surgery with its ultra-high resolution imaging technology to achieve our mission of advancing the standard of care, improving patient outcomes, and reducing healthcare costs. Our ultra-high-resolution, real-time, advanced imaging tools address areas of high unmet medical need.

With headquarters in Toronto, Canada and U.S. headquarters in Dallas, Texas, Perimeter Medical Imaging (TSXV:PINK)(FSE:4PC) has launched the next generation of imaging technology that allow surgeons to visualize microscopic tissue structures with unparalleled clarity in the operating room.

Job Description

We are seeing a Field Service Engineer, based in the Dallas-Fort Worth area, to join our team. This team member’s main area of responsibility will be supporting Perimeter’s commercial initiatives for existing and new customers that use Perimeter’s novel and proprietary Optical Coherence Tomography (OCT) imaging technology. Day-to-day activities will include on-site technical support, service and maintenance, device troubleshooting, configuration tracking, planning, and logistics, and ensuring that field activities are reliably and effectively documented and communicated to other internal departments.

Key Responsibilities

• Coordinate, schedule, and conduct on-site installations, service, and performance maintenance of the device
• Quickly identify and troubleshoot product issues in the field (on-site and remote), communicate findings back to engineering team
• Perform software and hardware updates
• Configuration of software and hardware; user settings, device settings, and network settings (DICOM)
• Proactively track devices in the field including software and hardware updates, routine, and preventative maintenance using CRM SW
• Build positive relationships with clinical users, customers, and clinical site personnel
• Ensure effective and timely communication of customer questions, complaints, and problems to other functional areas of the company, including engineering, sales, marketing, quality, and regulatory to maintain high levels of customer satisfaction
• Write, review, follow, and update technical documentation and instruction, including service reports, user manuals, technical manuals, and training materials, as needed
• Timeliness of administrative duties of service reports, investigations, and travel-related and expense reports

Minimum Requirements

• Five or more years’ experience in medical imaging service or a related field service position
• Associate or bachelor’s degree, medical or technical specializations; ideally biomedical engineering
• Experience in medical imaging device service and repair
• Fluency (written and spoken) in English language
• Demonstrated ability to communicate in a professional and courteous manner, both written and verbal, to ensure a collaborative work environment with customers and co-workers
• Must possess a valid driver’s license and passport including the ability to travel internationally (Canada)
• Good standing with business credentialing companies and background checks
• Proficient computer skills including Windows 10 and networking applications, e.g., PACS, RIS, HIS, DICOM
• Skilled using Microsoft and Google suite of computer applications
• Honesty, integrity, and a strong desire to succeed
• Documentation oriented
• Proficiency in software upgrades and following written instructions
• Electromechanical understanding

Highly Desired

• Experience communicating with C-Suite and health care providers (surgeons, pathologists, radiologists, etc.)
• Experience working in a hospital environment, surgical/OR experience preferred
• Experience working with medical imaging equipment
• Experience supporting commercial product launches
• Experience supporting and troubleshooting medical devices during clinical trials, preferred
• Experience working within a compliant quality management system
• Experience working in a small team or early-stage company environment
• Self-starter with ability to manage multiple projects/assignments simultaneously
• Strong troubleshooting skills with curiosity to find root cause, mechanically and electronically
• Customer focused
• Knowledge of ICH – GCP regulations

Additional Physical Requirements

• Lift/carry 50 lbs. < 2 hours a day
• Bend/stoop/kneel < 2 hours a day
• Push/pull/roll 250 lbs. < 2 hours a day
• Stand/sit/walk 4+ hours a day

The above listing represents the general duties considered essential functions of the job and is not to be considered a detailed description of all the work requirements that may be inherent in the position.

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To apply for this role, please email us your resume and (optional) cover letter with “Field Service Engineer” in the subject line to: [email protected]

Perimeter Medical Imaging AI is an equal opportunity employer and supports workforce diversity. Perimeter welcomes and encourages applications from people with disabilities. Please let us know if you require disability-related accommodation or other grounds protected by human rights legislation during the recruitment process so that we can work with you to meet your needs.